Thank you for choosing Fruit Gummy Hugh! We are committed to providing high-quality products and ensuring customer satisfaction. Please review our warranty policy to understand the coverage and support we offer.
Warranty Coverage
Our warranty policy applies to the following scenarios:
- Defective Products: Items with manufacturing defects or quality issues.
- Damaged Items: Products damaged during shipping or delivery.
- Incorrect Orders: Items that do not match your order.
Warranty Period
- The warranty period begins on the date of delivery and is valid for 7 days.
- Claims made after this period will not be eligible for warranty support.
Conditions for Warranty Claims
To qualify for a warranty claim, the following conditions must be met:
- The product must be unused and in its original packaging.
- Proof of purchase must be provided.
- Clear photos of the defective, damaged, or incorrect item must accompany your claim.
What the Warranty Covers
Depending on the issue, we offer the following resolutions:
- Replacement: A replacement product of the same type will be sent at no extra cost.
- Refund: In cases where a replacement is not possible, we will issue a full or partial refund.
- Store Credit: Option to receive store credit for future purchases.
Exclusions
Our warranty does not cover:
- Products damaged due to misuse, improper storage, or external factors.
- Products that have been opened, partially consumed, or altered.
- Claims made outside the warranty period.
How to File a Claim
- Contact our customer service team at [email protected] within the warranty period.
- Provide the required details, including proof of purchase and photos of the issue.
- Our team will review your claim and respond within 3 business days with a resolution.
Additional Support
If you have any questions about our warranty policy or need assistance, feel free to reach out to our team. We’re here to ensure you have the best possible experience with Fruit Gummy Hugh!
Thank you for trusting us with your sweet moments.