Return Policy – Fruit Gummy Hugh

Thank you for shopping with Fruit Gummy Hugh! We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below.

Eligibility for Returns

We accept returns under the following conditions:

Defective Products: Items with manufacturing defects or quality issues.
Incorrect Orders: Products that do not match your order.
Damaged Items: Products damaged during shipping or delivery.

Conditions for Returns

To be eligible for a return:

The item must be unused, unopened, and in its original packaging.
Returns must be initiated within 7 days of receiving the order.
Proof of purchase is required.

Non-Returnable Items

We are unable to accept returns for the following:

Opened, partially consumed, or altered products.
Items returned outside the 7-day return window.
Products damaged due to improper storage or handling after delivery.

Return Process

Contact Customer Support:
- Email us at [email protected] or use our online contact form.
- Provide your order details, reason for the return, and photos (if applicable).
Approval and Instructions:
- Our team will review your request and respond within 3 business days with instructions.
- If your return is approved, you’ll receive a return authorization and shipping details.
Shipping the Item Back:
- Return the item using the provided instructions.
- Shipping costs for returns are the responsibility of the customer unless the return is due to our error.
Refund or Exchange:
- Once we receive and inspect the returned item, we will process your refund, replacement, or store credit within 5 business days.

Refunds

Refunds will be issued to the original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.